Leading the Mission in Transit Safety
Proven Expertise Since 2010
Since 2010, RWC Training has helped transit organizations strengthen safety, communication, and performance. We provide operators and supervisors with simple, proven tools to de-escalate conflict, protect passengers, and get home safely.
Free Transit De-Escalation Guide
Equip your operators with practical tools to manage difficult riders, stay calm under pressure, and prevent conflicts before they escalate.
Mission-Critical Training for Transit Agencies
Gritty Solutions For Frontline Teams
RWC Training provides custom-designed programs for the real-world challenges each organization faces. Every course can be shaped around your agency’s goals, schedule, training length, delivery method, and operational realities.
Our training is designed to be educational, empowering, practical, and engaging. We combine field-tested safety strategies, powerful storytelling, clear communication tools, and experiential exercises to create training that operators can understand, remember, and apply.
For transit agencies, that means training built around the realities of bus and subway work: de-escalating potentially volatile situations, enhancing operator safety, improving rider interactions, reducing risk, and helping frontline teams stay calm under pressure.
About Bill
Bill brings a rare mix of real-world experience, hard-earned wisdom, and practical communication skills to every training program he delivers.
He is a retired 25-year inner-city police officer and detective, a trained hostage negotiator, an occult investigator, a successful entrepreneur, and a highly experienced speaker who has worked across more than twenty different industries.
Bill is also a professional magician trained by world-famous magician Jeff McBride, a highly rated podcast host, an award-winning filmmaker, a bestselling author of more than eighteen books, a certified forensic and therapeutic hypnotherapist, a former police academy commander, a former college professor, a court-certified expert witness, and a 5th-degree black belt master-level martial artist in Taekwondo, Hapkido, and Judo.
He has delivered thousands of presentations across hundreds of industries, including hospitality, transit, retail, and therapeutic settings. His unique mix of powerful storytelling, practical humor, and life-changing information makes every presentation engaging, memorable, and useful.
Bill has worked closely with transit organizations of every size across the country, providing simple, effective, and proven tools for de-escalating potentially violent situations, enhancing operator safety, and improving customer satisfaction.
He is a regular presenter at the National Transit Institute’s Instructor Symposium, has spoken multiple times at APTA’s National Safety Conference, and was awarded the Goldstein Award for his work on “The Corner of Chaos” transit reclamation program by the International Problem-Oriented Police Organization.
Dynamic and engaging, Bill keeps audiences involved while delivering lifesaving and behavior-changing information that creates measurable, lasting change for organizations and the people they serve.
Give Your Operators Tools They Can Use on the Next Shift
Build A Safer Transit Culture
RWC Training helps transit agencies prepare operators, supervisors, and frontline teams for real-world situations. Start improving de-escalation, safety, and conflict management with a conversation and receive our free transit de-escalation guide.
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