Flagship

Transit De-Escalation Training
Roadworthy Communication: emotional state management, rapport, SHOWTIME, and conflict tools operators can use while the bus is moving.
Transit expertise
De-escalation, operator safety, and courtroom-defensible skills for agencies that put operators on the road.
Hear it from Bill
Who is in the room
Agencies do not book a PDF. They book Bill Parsons: retired 25-year inner-city police officer and detective, trained hostage negotiator, court-certified expert witness, and former police academy commander. RWC Training has worked with transit agencies, school districts and associations nationwide since 2010.
About Bill & RWC →
Transit training
Transit De-Escalation, Operator Safety / Self-Defense, and Mindfulness — then the full catalog for Speaker Camp, coaching, and more.
Flagship

Roadworthy Communication: emotional state management, rapport, SHOWTIME, and conflict tools operators can use while the bus is moving.
Flagship

Court-defensible technique from the seated position. Awareness and prevention first; then reasonableness, liability, and what to document.
Core

Stress control and steady presence for frontline staff, the same state-management Bill builds every session on.
Online training · Virtual training
Can't pull the whole roster off the road? Send them here.
Lifetime access. Printable certificates. New courses roughly six times a year. Organizations can buy access org-wide.
Lifetime access $97 · 30+ courses · 200+ hours
See RWC University$97
Before you book
Tell Bill the group size and shift pattern. He will come back on dates and format himself.